The client called early in the morning. Sonia answered with her usual cheerful and engaging energy, ready to help. “How can you be so happy this early in the morning?” the caller asked. Happy indeed. A service-oriented, gracious, and caring partner in their Miami-based Alliance Trucking Insurance Corporation, Sonia Alvarez loves her job helping the trucking industry.
“We love our business, love taking care of our clients. Whatever issue they have, we work hard to make sure they are satisfied.”
About Alliance Trucking Insurance
Sonia and her business partner, Armando Silva, worked together in the insurance business at other agencies before pooling their resources, expertise, and caring attitudes to form Alliance Trucking Insurance. Focused on commercial trucking, their clients include fleets and owner-operators. “Our portfolio currently encompasses about 80% owner-operators. We are working with more and more fleet operators, and our strategic plan is to eventually have a 50-50 mix,” said Armando. Their services cover OTR (over-the-road) and final mile, among others.
Client Services is Built on Relationships
Armando describes his approach as “old school,” taking their fiduciary responsibility seriously. “We want to know our clients, really know them,” he says. “We go to see them; face-to-face conversations work best toward building great relationships. We leverage our experience and resources successfully when we take it to the next level on the personal, get-to-know you side. We’ve traveled all over the country and the world to conduct great meetings in person,” Armando said.
Clients who make the effort to gain knowledge of the insurance product they are buying are their favorites. “An educated consumer is the best customer,” Sonia said.
Armando and Sonia’s success as a team is based on years of working together. “We field twenty to thirty calls per day for quotes,” Sonia said. “We have a small staff to help us, but we have great chemistry and get a lot done every day, helping clients.” Armando stresses the importance of being small and nimble and knowing the client. “We think our secret sauce is we have a vested interest. In the insurance business, not everyone you reach on a call has that. Often you have a barrage of customer service representatives who field calls and represent the business. They shield the owner from all that. But for us, the buck stops here,” he said. “We get a charge helping someone and earning their business. We want to give them peace of mind for the rest of their working lives,” Sonia continued.
Insurance and Data Analytics
ClearConnect Solutions’ Nick Rice (Product Specialist) and Ben Estevez (Customer Experience Specialist) play a major role in supporting Alliance Trucking Insurance’s quest to provide great value and service to their clients. Part of this quest relies on strong partnerships within the commercial trucking insurance community and the capability to leverage data analytics tools in commercial transportation for insurance services like:
- Underwriting
- Risk Scoring
- Risk Monitoring
- Reporting (MVRs, Telematics)
For Alliance and ClearConnect Solutions, this is mission accomplished. “Nick is great,” Sonia said. “He’s like us. He gets things done.”
Nicholas Sparks, multiple New York Times best-selling author, said it best: “When people cared about each other, they always found a way to make it work.” Sonia, Armando, and Alliance Trucking Insurance create that reality every day. ClearConnect Solutions is proud to play a role in helping them take care of their fleets and owner-operators.
To learn more about Alliance Trucking Insurance, contact their team at (888) 481-3132 or visit their website.
